If you recently saw a charge on your bank or credit card statement from EAN Holdings LLC, you’re not alone. Thousands of people search this term every month with confusion, wondering if it’s a scam, a billing error, or a legitimate company. The keyword often shows up on statements after a car rental or vehicle-related transaction, particularly through Enterprise Rent-A-Car, National, or Alamo.
This article serves as a complete, user-focused guide that will explain who they are, why you were charged, how to dispute charges, how to stay safe, and even whether the company offers jobs
What Is EAN Holdings LLC?
EAN Holdings LLC is a subsidiary of Enterprise Holdings, Inc., the parent company of some of the largest car rental brands in the world: Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. The acronym EAN stands for Enterprise-Alamo-National.
EAN Holdings is the legal entity used to process billing, taxes, rental agreements, and vehicle ownership transactions in many U.S. states. This is why the company name often appears on receipts, rental contracts, and bank statements — even though you may have interacted with a different brand.
Company Background & Ownership
- Parent Company: Enterprise Holdings Inc.
- Brands Operated: Enterprise, Alamo, National
- Founded: Enterprise Holdings was founded in 1957 by Jack C. Taylor
- Headquarters: St. Louis, Missouri
- Legal Use of EAN Holdings: Used to streamline business registrations, contracts, and customer service in specific jurisdictions
Enterprise Holdings remains privately owned by the Taylor family, and its subsidiaries operate semi-independently under the larger corporate umbrella.
Why EAN Holdings LLC Appears on Your Bank Statement
You might not recall ever interacting with EAN Holdings directly, and that’s exactly what causes confusion. Here are the most common scenarios where EAN Holdings shows up as a billing entity:
- You rented a car from Enterprise, National, or Alamo
- You booked through a third-party travel site (e.g., Expedia, Priceline)
- You paid a security deposit or damage claim related to a past rental
- You incurred toll fees, fuel charges, or late return fees
- You had a corporate or insurance-covered rental and the secondary bill landed in your name
If the company processed your payment or held your deposit, the merchant name may default to EAN Holdings LLC.
Is EAN Holdings LLC Legitimate or a Scam?
Yes, it is 100% legitimate. EAN Holdings is a fully registered legal business entity and not a scam. However, its confusing name makes people suspicious, especially when the charge appears days after the rental ends.
That said, there are scams that mimic EAN Holdings or use similar names to phish users. If you didn’t rent a vehicle or weren’t involved in any transportation service, the charge could be unauthorized. Always double-check by:
- Contacting Enterprise/National/Alamo directly
- Checking your email for rental confirmations
- Verifying with your bank about charge timing/location
Complaints & Legal Issues
EAN Holdings (and its parent brands) have received various complaints on consumer protection sites. Common issues include:
Consumer Complaints:
- Unexpected charges after rentals
- Miscommunication about fuel levels or late returns
- Difficulty getting refunds or deposits back
- Damage claims without sufficient evidence
Trust Ratings & Reviews:
- BBB Rating: A-
- TrustPilot: 2.8/5 for Enterprise Holdings as of 2025
- Forums/Reddit: Many users report long waits on customer service, especially for billing disputes
While these complaints exist, most customers receive proper documentation and resolution when contacting the company promptly.
How to Dispute Charges from EAN Holdings LLC
If you believe you were charged incorrectly:
- Locate your rental agreement or booking confirmation
- Call Enterprise/National/Alamo support line with your reference number
- Request an explanation for the charge and official documentation
- Contact your bank to initiate a dispute if you’re unsatisfied
- File a complaint with BBB or your state’s consumer protection office if needed
💡 Pro Tip: Charges may appear 1-7 days after you return the vehicle. Always monitor your statements post-rental.
Customer Service & Contact Information
- Enterprise Holdings HQ: 600 Corporate Park Dr, St. Louis, MO 63105, United States
- Main Phone: 1-855-266-9565 (Enterprise customer service)
- Website: www.enterpriseholdings.com
- Support Pages: Each brand has its own contact portal
EAN Holdings LLC Business Locations
EAN Holdings operates in nearly every U.S. state through rental offices and airport branches under its brand umbrellas. It is not a storefront company but exists for backend operations.
| Brand | Locations (U.S.) | Airport Presence |
|---|---|---|
| Enterprise | 7,600+ | 300+ |
| Alamo | 1,100+ | 250+ |
| National | 1,500+ | 300+ |
EAN itself has limited public visibility but backs these widespread branches.
What to Do If You Suspect Fraud
If you suspect fraud or unauthorized charges:
- Freeze your card and notify your bank immediately
- Check your email and accounts for rental confirmations
- Call Enterprise customer support and ask about the charge
- Report to FTC via reportfraud
- Set up transaction alerts for future protection
Quick Guide: Jobs, Ownership & Corporate Role
- Does EAN Holdings hire directly? No. All hiring is done through Enterprise Holdings’ brand portals.
- Where to apply for jobs? Visit: careers enterprise
- Job Types Offered: Customer service reps, rental agents, managers, fleet technicians
- Is EAN Holdings a staffing company? No. It is a back-end administrative entity
- Who owns it? Enterprise Holdings Inc., privately owned by the Taylor family
Final Thoughts: Is EAN Holdings LLC Trustworthy?
If you interacted with Enterprise, Alamo, or National — and see EAN Holdings on your statement — there’s no need to panic. This is a common billing label used by a legitimate entity.
Just be vigilant about tracking your rentals, and don’t hesitate to contact customer support for clarification. Always verify your bookings and save documentation. In most cases, there is a valid explanation behind the charge.
Frequently Asked Questions (FAQs)
Q: What does EAN Holdings stand for?
Enterprise-Alamo-National
Q: Is EAN Holdings a scam?
No. It is a legitimate business under Enterprise Holdings.
Q: How do I contact them?
Through Enterprise or the specific brand that handled your rental.
Q: Why was I charged a week later?
Charges may be delayed due to post-return audits or toll/fuel reconciliations.
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