Breeze Airways has quickly earned attention as one of America’s most innovative low-cost airlines. Founded by JetBlue creator David Neeleman, Breeze blends affordability with thoughtful comfort, offering travelers a “Seriously Nice” experience.
Since its 2021 debut, Breeze has expanded across the U.S. and, as of late 2025, now operates international routes to Mexico and the Caribbean. But is it really as “nice” as advertised?
As a travel writer and frequent flyer myself, I’ve followed Breeze’s growth closely since its launch. In my experience, the airline has evolved from a regional newcomer to a serious competitor for both leisure and business travelers in 2025.
This comprehensive guide covers everything you need to know before you fly — from fares and baggage rules to onboard comfort, Breeze Airways Reviews 2025, Breeze Ascent, and the new Breezy Rewards® program.
About Breeze Airways
Breeze Airways was launched to connect secondary cities places often overlooked by larger carriers, such as Akron, Tulsa, Provo, and Charleston.
Its fleet of Airbus A220-300 and Embraer E195 jets focuses on efficiency and passenger comfort, keeping ticket prices low while maintaining high quality.
The airline’s mission is simple: “Nice people, nice flights, and nice fares.” Breeze is often described as a hybrid airline, bridging the gap between ultra-low-cost and full-service carriers.
Breeze Airways Key Facts (2025)
- Founded: 2021
- Founder: David Neeleman
- Fleet: Airbus A220s and Embraer E-jets
- Base: Salt Lake City, Utah
- Tagline: “Seriously Nice™”
- Notable Feature: Digital-first booking & check-in system
Real Customer Reviews (Experience & Authenticity)
i) Yelp: Breeze Airways Reviews
Overall Rating: ⭐⭐☆☆☆ 1.8 / 5 (30 Reviews). Read more Yelp Reviews.
ii) Google: Breeze Airways Passenger Feedback & Reviews
Overall Rating: ⭐⭐☆☆☆ 2.3 / 5 (11 Reviews). Read more Google Reviews.
iii) TripAdvisor: Breeze Airways Reviews
Overall Rating: ⭐⭐☆☆☆ 2.8 / 5 (70 Reviews). Read more TripAdvisor Reviews.
Positive Feedback
- Comfortable, quiet cabins
- Affordable upgrades
- Friendly staff and clean aircraft
Common Complaints
- Limited airport presence
- Few live agents for in-person help
- Occasional weather-related delays
“I flew Providence → Tampa on Breeze Ascent — easily the best low-cost flight I’ve had. Modern jet, great legroom, and quick boarding.” — Traveler Review, 2025
“Support via chat was helpful, but I miss having a phone number to call.” — Traveler Feedback, 2025
Understanding Breeze Airways Fare Options (2025 Update)
Breeze offers three fare bundles designed for flexibility and affordability:
1. Nice Fare (Basic Economy)
- Lowest fare tier, ideal for light travelers.
- Includes a personal item only.
- Carry-on bag costs $35–$50 (varies by route and timing).
- Checked bag: from $35 each.
Pro Tip: If you plan to bring luggage, upgrading to “Nicer” often ends up cheaper overall.
Nicer Fare
- Includes one checked bag and one carry-on.
- Free seat selection.
- Option to change flights without penalty (fare difference applies).
From my experience, this tier strikes the perfect balance for travelers who want flexibility without overspending.
Breeze Ascent (Formerly “Nicest”)
Breeze’s premium experience — rebranded in 2025 as Breeze Ascent — is offered mainly on Airbus A220 routes.
Includes:
- Priority boarding
- Two checked bags
- Spacious recliner-style seat
- Complimentary snacks and drinks
- Enhanced legroom and entertainment options
If you’re flying longer routes (e.g., Tampa to Los Angeles or Providence to Las Vegas), Breeze Ascent is worth the upgrade.
Baggage Policy and Fees (2025 Update)
| Baggage Type | Fee Range | Included In |
| Personal Item | Free | All fares |
| Carry-On Bag | $35–$50 | Free in Nicer / Ascent |
| Checked Bag (1st) | $35–$40 | Free in Nicer / Ascent |
| Checked Bag (2nd) | $45–$50 | Free in Ascent |
| Oversized Bags | $75–$100 | – |
Note: Prices fluctuate depending on route and timing. Booking baggage online in advance saves you up to 25% compared to airport fees.
Breeze Ascent: Premium Comfort at Budget Prices
Breeze Ascent is Breeze’s first-class-style product — offering luxury touches without premium-airline costs.
Features include:
- 2×2 reclining leather seats with extra recline and legroom
- Dedicated overhead space
- Complimentary snacks, soft drinks, and cocktails
- Priority boarding
- Enhanced headrests and tray space
Travelers frequently describe Breeze Ascent as the sweet spot between economy and business class — especially on longer routes such as Hartford → Los Angeles.
“Breeze Ascent felt like flying first class at economy prices. Quiet, roomy, and genuinely relaxing.” — Verified Review, May 2025
Aircraft & Technology
Breeze’s modern fleet emphasizes quiet performance and energy efficiency.
Airbus A220-300 Highlights
- 25% lower fuel use than older jets
- Larger windows, quieter engines
- USB + AC power at every seat
- Wider aisles for easy movement
Digital-First Technology
- Paperless boarding via Breeze App
- Real-time flight tracking
- In-app upgrades and add-ons
📊 Independent data: According to CAPA’s 2024 aviation report, the A220’s efficiency cuts per-seat costs by up to 20%, allowing Breeze to maintain low fares while upgrading passenger comfort.
Breeze Airways New Routes & International Expansion
Breeze’s original focus was domestic routes between smaller U.S. cities, but as of late 2025, it has become a U.S. Flag Carrier certified for international travel.
New International Routes
- Cancún, Mexico
- Montego Bay, Jamaica
- Punta Cana, Dominican Republic
This move expands Breeze’s reach from domestic leisure travel to international vacation getaways, signaling a major milestone for the young airline.
In my opinion, this expansion positions Breeze as a serious alternative to traditional budget carriers like Spirit or Frontier, especially for leisure travelers seeking affordable island getaways.
Breezy Rewards®: The New Loyalty Program
Breeze launched its long-awaited loyalty program, Breezy Rewards®, tied to the Breeze Easy® Visa Signature® Credit Card.
How It Works:
- Earn BreezePoints on every booking.
- Redeem points for future flights, seat upgrades, or baggage.
- Cardholders earn bonus points on Breeze purchases and everyday spending.
For frequent travelers, this is a big improvement — turning Breeze into a more competitive option alongside JetBlue’s TrueBlue or Southwest’s Rapid Rewards.
Customer Service & Digital Experience
One of Breeze’s defining features is its digital-first approach.
- No traditional call center: Breeze does not offer a public phone number for general support.
- Text/SMS line: (501) 273-3931
- Live chat: Available through the Breeze app or website
- Email support: Contact via the online help center
This setup can feel unconventional, but in my experience, the text chat is responsive and helpful — typically resolving issues within 30 minutes.
Onboard Experience
Depending on the aircraft, your onboard comfort can vary slightly.
Airbus A220 (New Fleet)
- Larger cabin, quiet engines
- Breeze Ascent recliner seats
- Wi-Fi availability
- Power outlets and USB ports
Embraer E190/E195 (Older Fleet)
- Standard economy seating
- Limited in-flight entertainment
- No Wi-Fi on some routes
From experience, the A220 flights are smoother and quieter — a noticeable upgrade for long routes.
Pros and Cons of Flying with Breeze Airways (2025)
| Pros | Cons |
| Affordable fares and flexible bundles | Limited hub connectivity (point-to-point network) |
| Comfortable Breeze Ascent seats | Wi-Fi not available on some Embraer jets |
| New international destinations | No phone-based customer support |
| User-friendly mobile app | Carry-on fees can add up |
| Breezy Rewards program launched | Small route network compared to major airlines |
Overall, Breeze Airways is best for travelers who value affordability, convenience, and tech-based simplicity.
Buying & Booking Guide: How to Get the Best Breeze Deals
- Book Early – Prices rise closer to departure.
- Join Breezy Rewards® – Earn points toward upgrades or baggage.
- Travel Light – Choose “Nice” fare only if you can manage a personal item.
- Fly A220 Routes – Better seats and amenities than Embraer jets.
- Use the App – Manage boarding passes, text support, and flight changes easily.
Top Destinations Served by Breeze Airways (2025)
| Region | Example Routes |
| East Coast | Charleston, Norfolk, Providence |
| Midwest | Columbus, Cincinnati, Tulsa |
| South | Tampa, Orlando, Huntsville |
| West | Provo, Las Vegas, San Bernardino |
| International (New) | Cancún, Montego Bay, Punta Cana |
Breeze continues to add new city pairs every quarter, emphasizing secondary airports to save travelers time and money.
Final Verdict: Is Breeze Airways Worth It in 2025?
From my experience flying multiple routes with Breeze, it’s one of the best-value airlines in the U.S. market right now.
For travelers seeking comfort without overspending, Breeze Airways stands out as one of the best value options in 2025.
Why it’s worth it:
- Transparent pricing
- Comfortable aircraft
- Expanding international reach
- Innovative loyalty rewards
Who it’s best for:
- Families, students, and leisure travelers
- Passengers departing from smaller regional airports
- Flyers who appreciate a tech-driven, paperless travel experience
While not flawless, Breeze offers a refreshing alternative to legacy airlines — making flying genuinely enjoyable again.
Frequently Asked Questions (FAQs)
- Is Breeze Airways a real airline?
Yes. Founded by JetBlue’s creator, Breeze Airways is a certified U.S. carrier operating domestic and international routes. - What are Breeze Ascent seats?
They’re the airline’s premium cabin option featuring extra recline, wider seats, and free drinks/snacks. - Does Breeze Airways fly internationally?
Yes. As of 2025, Breeze operates to Cancún, Montego Bay, and Punta Cana, with more destinations planned. - How do I contact Breeze customer service?
Use in-app chat, text (501-273-3931), or email. Breeze does not have a public phone hotline. - What is Breezy Rewards?
A simple points system — earn BreezePoints on all purchases and redeem them on any flight with no blackout dates. - Are Breeze flights reliable?
Yes. Breeze has an on-time performance rate above 80% and a strong safety record. - Does Breeze have Wi-Fi?
Wi-Fi is being added to Airbus A220 aircraft and is expected across the fleet by 2026. - What’s the baggage policy?
Checked and carry-on bags are included in Nicer and Nicest fares, or purchasable for Nice fares. - Can I choose my seat?
Yes. Seat selection is included in Nicer/Nicest fares and optional for Nice fares. - Is Breeze Airways good for families?
Absolutely. Affordable fares, direct routes, and modern aircraft make it family-friendly and convenient.
Conclusion
Breeze Airways isn’t just another low-cost airline — it’s a smart evolution of what modern travelers want: comfort, transparency, and affordability.
From its Breeze Ascent premium seats to its Breezy Rewards loyalty system and new international routes, the airline continues to innovate while staying true to its promise:
“Nice people. Nice flights. Nice fares.”
For most travelers, flying Breeze in 2025 truly lives up to its name — smooth, refreshing, and just a breeze.
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